Do you have an old Class 2 or 3 mobility scooter or powerchair that you can't get rid of? Well now you can using our -
Equipment Disposal Service
In partnership with ILM Highland, a charity and social enterprise based in Alness with the aim of reducing waste and protecting the environment, City Mobility is pleased to be able to offer an Equipment Disposal Service for class 2 & 3 mobility scooters and powered wheelchairs. Unfortunately there is a cost to this service which involves collecting, dismantling and disposing of the component parts and this has to be passed to the service user. HMRC has confirmed the service is not eligible for VAT exemption so VAT is charged as part of the cost. The Service is currently offered across City Mobility's mainland dealership area.
In The Highland Council area there is, at the time of writing, no other way to dispose of a product safely and responsibly as you cannot currently take a product to a Recycling Centre, nor request a special collection to have it removed and disposed of. It is up to you to check with your Local Authority in case it is done differently in your area orThe Highland Council's position has changed.
More information on the classification (classes) of mobility products can be found on the .gov website here.
To discuss or book a collection for your class 2 or 3 mobility product please call City Mobility on 01463 250850 or 01224 452850.
Costs:
| Product Class | Cost (including VAT) | Collecting from: |
|---|---|---|
| Class 2 (max speed 4mph) | £187.03 | Customer's site |
| Class 3 (max speed 8mph) | £196.97 | Customer's site |
| Class unknown at time of booking collection (NB if when City Mobility arrives to collect product it is anything other than a class 2 or 3 mobility product it will not be removed and a 50% refund will be given) | £196.97 | Customer's site |
Equipment Disposal Service
Terms and Conditions
- You must own the product to be scrapped or have authority to act on behalf of the owner.
- The product to be collected can only be a Class 2 or 3 mobility product.
- You understand the date of collection is dependent on City Mobility staff being in that area at the same time.
- City Mobility will call you in advance to see if the proposed collection date is suitable, if not you will go back on the list of collections to do.
- City Mobility cannot be held responsible for any personal items left on the product. If there is a cost in returning personal items this is at the customer’s risk and expense. Once the product has been passed to ILM Highland no personal items can be retrieved.
- It may take City Mobility a few weeks to get to you depending on the schedule of other work in the area.
- A copy of your invoice and receipt will be delivered when the collection takes place. If you would like it e-mailed please provide an e-mail address. We will not post out invoices.
- If we are not able to move the product easily i.e. it is stuck, blocked in, inaccessible,locked up etc. No refund will be given if we cannot collect the product.
- If the product is a Class 3 it is the owner’s responsibility to advise the DVLA the product has been scrapped.
- If there is any insurance on the product it is the Policy Holder’s responsibility to update the Insurer of changes.
- City Mobility will not collect the product if there is any outstanding finance on it or if it is anything other than a Class 2 or 3 product.
- If a collection is booked and on arrival it is found the product is not a Class 2 or 3 product a refund of 50% will be given.
- If you cancel a collection more than 2 days before the agreed collection date a full refund will be given. You can also request it to be rescheduled at no additional cost.
- If you cancel a collection 24-48hrs before the agreed collection date a 50% refund will be given. You can also request it be rescheduled at no additional cost.
- If you cancel the collection on the agreed collection date a refund of 50% will be given. A rescheduled date will be charged at the full rate.
- If you have advised the product is moveable and it is not, a refund of 50% will be given. A rescheduled date will be charged at the full rate.
- If no one is available on the agreed day to give City Mobility access, show us the product for collection, or the product is not accessible we will leave a note to say we called. No refund will be given if we cannot collect the product.
- If City Mobility has to cancel the collection a full refund will be given. If you accept a rescheduled date and then cancel it, the above terms apply.
- City Mobility will not be liable to pay compensation if they are unable to make a collection due to a change in circumstances.
- City Mobility and ILM Highland may withdraw this service at anytime.
- City Mobility and ILM Highland may ammend these T&Cs at anytime without giving notice.
