USEFUL CONTACT INFORMATION FOR MOTABILITY CUSTOMERS
BREAKDOWNS AWAY FROM HOME
If you lease mobility equipment through the Motability Scheme and it has broken down away from your home you should call Motability Assist on 0800 953 5000 to get you and your equipment home safely. The breakdown recovery agent may be able to do an easy repair on the spot but most likely you will need to call City Mobility Workshop on 01463 250850 to arrange a repair once the equipment is at your home.
If you’ve been in an accident please call Direct Line Motability on 0800 294 0790 to report the accident.
LEASE, PAYMENT, REFUND AND ACCOUNT ENQUIRIES
If you have any queries about your lease; or payments and refunds; or your on-line Motability account call Motability on 0300 456 4566 or visit the Motability website for up-to-date information.
If you have had a letter from Motability reminding you that your service is due, we will know about this. There is no need to get in touch as we will call you to schedule an appointment to do this. If you need to re-schedule or cancel an appointment contact the City Mobility Workshop on 01463 250850 or e-mail us.